Conflict Resolution Training
Whilst conflict in the workplace might not always be inevitable, the response by your staff needs to be confident and professional. Owing to different personalities, expectations and opinions expressed by both employees and policyholders, the management of conflict is a critical skills set.
SSC Equity Training (Pty) Ltd provides specialist training to management and staff to learn how to resolve situations of conflict professionally.
Our conflict resolution training course covers:
- building trust and credibility amongst colleagues and team members
- how to articulate the process for handling conflict and anger in the workplace
- gain confidence in having difficult conversations with aggressive policyholders
- manage conflict situations proactively and improve staff performance